Mortgage Trends and Expert Advice​

1. I/We confirm that all information provided is true and accurate to the best of my/our knowledge.
2. I/We authorise you, or any third party to whom my application is submitted, to carry out credit searches with licensed credit reference agencies.
3. I/We agree that any third party may share the results of these searches with you on my/our behalf. I/We understand that the information provided may be disclosed to credit reference agencies, which may retain a record of the search. This information may be accessed by other lenders to assess applications from me/us or other members of my/our household. Additionally, this data may be used for debt tracing and fraud prevention purposes.

Our Commitments

1. Credit Broking Services: We will act as your Credit Broker to assist in securing a loan or finance arrangement.
2. Consumer Credit Act Compliance: Any loan or finance agreement ("Loan Agreement") we facilitate will comply with the Consumer Credit Act 1974 ("the Act"), which provides important protections for borrowers. Agreements must meet the requirements of the Act, failing which they may not be enforceable without a Court Order.
3. Personal Information: We will request and process your personal data in line with GDPR regulations. You will need to review and sign our Customer Privacy Notice to confirm your consent for us to process your data.
4. Marketing Consent: We may contact you via telephone, email, SMS, or instant messaging to provide details of products or services that may interest you. To receive such information, you must complete our Customer Marketing Consent form. Without your consent, we may be unable to share updates on relevant products and services in the future.
5. Automated Decision-Making: To process your application, we or our associate companies may use credit scoring and automated systems to assess applications, make decisions, and verify identities. This includes searches with credit reference agencies, fraud prevention agencies, employers, and the electoral register. Agencies may retain and share this information with other organisations, and joint applications may create links between your financial records.
6. Accuracy of Information: It is essential that you provide accurate information. Any false or misleading details may be recorded with fraud prevention agencies, potentially affecting your credit record. We reserve the right to reclaim losses incurred due to inaccurate information provided by you.
7. Joint Applications: If you are applying jointly, both applicants are jointly and severally liable for all obligations in the application. Where one applicant discloses financial associations, they confirm their authority to share information on behalf of the other. Joint applications may result in linked records at credit reference agencies.
8. Authority to Act: If you authorise another person to provide instructions on your behalf, any action taken based on their instructions will be binding on you. Joint applicants may act for one another unless we require joint instructions.
9. Role as Introducer: We act solely as an introducer to lenders. We do not represent lenders, and they retain discretion over loan approvals, terms, interest rates, and repayment evidence. Any examples provided are illustrative only.
10. Fees and Commission: If we introduce you to a lender that approves a loan, we may receive a commission. You agree that we may retain this commission.
11. Alternate Services: If we cannot secure a loan, we may recommend other services to meet your needs.
12. Severability: If any term is deemed illegal, invalid, or unenforceable, it will be modified as necessary to remain valid and enforceable.

Complaints

If you have a complaint about our services, you can contact us in writing at the following address:

Auction Finance
5 Century Court Tolpits Lane Watford WD18 9PX

Upon receiving your complaint, we will:

1. Acknowledge your complaint in writing within five business days.
2. Investigate your complaint thoroughly and provide you with a final response within eight weeks of receiving it.

If we are unable to resolve your complaint within eight weeks, we will:

1. Explain why we are not in a position to provide a final response.
2. Inform you of your right to refer your complaint to the Financial Ombudsman Service (FOS).

If you are not satisfied with our final response or if eight weeks have passed without resolution, you can contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

You must refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.

We are committed to resolving complaints fairly and efficiently in line with FCA guidelines.

Limitation of Liability

We are not liable for losses caused by third parties or circumstances beyond our reasonable control. You are responsible for losses arising from inaccurate information provided to us.

By proceeding, you acknowledge and accept these terms and conditions.